“Conducting this survey was one of the Town Council’s early established goals as a means to help us understand our residents’ perception of the services the Town provides,” said Town Manager Roger L. Stancil. “This biennial survey helps us understand what we are doing better and where we need to improve. It is one of the tools we use in establishing budget priorities and making policy decisions.”
Results from the 2011 survey are expected to provide valuable input toward a visioning process, Chapel Hill 2020, to shape the town’s direction in a sustainable way for the next 10 years.
The survey was mailed to 2,000 randomly selected Chapel Hill households. The random selection is critical to the statistical validity of the survey results. An online survey also was offered to allow interested residents an opportunity to view and complete the survey, although those results will be tabulated separately.
The survey polled residents on issues ranging from public safety, development, and parks and recreation, to infrastructure and administrative services. Benchmarking analysis has been conducted by ETC to help Chapel Hill understand how its results compare to similar communities.
Survey results will be made available on the Town website at www.townofchapelhill.org/survey. The results of Chapel Hill’s 2009 community survey are available online for review.